Phone Home: Galaxy Note 7 Users Face Samsung's Recall

Allan Goodman
September 25, 2016

Samsung meanwhile announced replacements for the faulty phones would be available to U.S. customers next week.

Jonathan Strobel's lawsuit was filed in Florida one day after the South Korea-based electronics giant recalled around a million Note 7s sold in the U.S. after 92 reports of batteries overheating - including 26 burns and 55 reports of damage to property. The hazard, in their own words: "The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers". The company officially recalled the smartphone Thursday. While speaking with reporters, Kaye appeared to blast Samsung for not coordinating with his agency. Consumers are understandably disappointed that this is even an issue, and the exchange program hasn't exactly been a breeze for everybody.

An unprecedented recall for the world's largest smartphone maker. Apple just introduced the latest versions of its iPhone, which go on sale Friday.

Tim Baxter, President & COO of Samsung Electronics America, has issued an apology to customers following the ongoing Galaxy Note 7 debacle.

If you have a Galaxy Note 7, look on the back of your phone where there should be a code etched on the bottom.

Five days after the Consumer Product Safety Commission told U.S. users to stop using them, the federal agency announced a recall of 1 million Note 7s on Thursday, saying owners "should immediately. power down" the model. It said property damage included fires in cars and a garage.

Meanwhile, about the lawsuit, a Samsung spokesperson told The Verge that the company is "aware of Mr. Strobel's incident", but will not offer any comments on pending litigation.

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And one day after Samsung said it would force a special software update on some Note 7s so their batteries can't be charged past 60 percent. Samsung, carriers and retailers have temporarily halted the sales of the phablet and owners are urged to return their Galaxy Note 7. As a final alternative, Samsung is now offering a full cash refund instead of a replacement handset.

In hopes of boosting that number, Samsung will take various marketing and consumer warning steps to ensure more phones are brought in for the safety of the general public. You've got a couple of ways to check your phone's recall status.

There were "extremely rare cases" of overheating in other devices, but Samsung said they were caused by "external circumstances" and did not relate to the product quality.

"I think I would", said Robert Lerner, a 64-year-old financial consultant who lives in the San Francisco Bay Area.

After the recall to the Samsung Galaxy Note 7, the company is badly in need of a quick fix to the reputation hit that has occurred in the last few weeks.

Thursday's announcement gives the United States government the option to formally ban the phones on airline flights and makes it illegal to continue to sell them.

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