BA passengers facing third day of chaos

Jon Howard
June 13, 2017

British Airways said that it had cancelled all its flights out of major London airports Heathrow and Gatwick after an IT systems failure, warning people not to travel to the congested hubs.

The airline said it will run a full schedule at Gatwick on Monday and intends to run its full long-haul flight schedule and a "high proportion" of its shorter flights at Heathrow.

In a video statement, Cruz apologized, saying "I know this has been a disgusting time for customers".

BA said it meant to run a full long-haul schedule at Heathrow and a "high proportion" of its short-haul programme, and a full schedule at Gatwick.

British Airways' epic meltdown over a busy holiday weekend further fanned public outrage of an industry infamous for its focus on cost cuts over customer service, leaving the United Kingdom carrier scrambling to explain how a local computer outage could lead to thousands of stranded passengers.

All flights operated from Gatwick on Sunday, but more than one-third of BA's schedule out of Heathrow, mostly short-haul flights, were cancelled.

Speaking to The Pat Kenny Show on Newstalk this morning, Sky News reporter Enda Brady said it has been a disaster weekend for the airline and, indeed, the passengers.

Experts predict the knock-on effect could continue for several days, while BA is facing huge compensation costs, with reports suggesting the bill could top £100m.

The U.K. carrier is still processing thousands of passengers who missed flights or lost their luggage. "IT services are now provided globally by a range of suppliers and this is very common practice across all industries", Alex Cruz, Chief Executive of the airlines was quoted by The Registrar.

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In August 2016, Delta planes around the world were grounded when an electrical component failed and led to a shutdown of the transformer that provides power to the airline's data center.

BA's GMB union has said outsourcing IT jobs to India could have made the problems worse.

Smit advised BA passengers to "arrive earlier than usual for their BA flight until the situation is completely resolved".

British Airways has extended its flexible booking policy and says customers can rebook their flights to travel up to and including June 10.

British Airways canceled another 27 flights and had 117 more delayed on Monday.

Additional airport staff have been providing information and giving out free water and snacks, Heathrow said.

BA flights to and from three Indian metro cities were also cancelled after the computer system broke down.

The airline is urging customers to check that their flight is operating before heading to the airport.

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