Monarch: Regulator to fly 110000 home after 'largest ever' collapse

Jon Howard
October 3, 2017

Travellers who are now overseas and due to return to the United Kingdom with Monarch should see www.monarch.caa.co.uk for details of new flights and these will be available at least 48hrs in advance.

A popular airline which flew out of Gatwick Airport has gone into administration, cancelling hundreds of flights and leaving up to 110,000 passengers overseas.

Customers affected by the company's collapse have been urged to check a dedicated website monarch.caa.co.uk for advice and information on flights back to the UK.

However, Monarch chief executive Andrew Swaffield said the "root cause" was terrorism in Egypt and Tunisia, as well as the collapse of the market in Turkey.

The UK Civil Aviation Authority (CAA) said it had launched an emergency repatriation program at the government's request to bring Monarch customers home over the next fortnight, chartering 30 airliners for the operation.

Passengers who had been due to fly took to social media to say family holidays and other plans had been ruined, including some who had previously been affected by a raft of flight cancellations by Ryanair. If you are on holiday then you will have a flight home. However, those who have paid with a credit card for flights that cost over £100, can claim the money back as the credit card company is liable. "We ask customers to bear with us as we work around the clock to bring everyone home".

Customers with a flight-only Monarch booking made on or before 14 December 2016 are also Atol-protected.

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- If your return flight was due to leave after 15 October and you are not Atol-protected, unfortunately, you must make alternative travel arrangements.

Monarch employed more than 2,000 staff and was the UK's fifth biggest airline.

Data from the airport's website shows that Monarch was due to fly from Zagreb to Gatwick this morning and to Manchester tonight.

Those who have bought a package holiday with Monarch while its licence was not expired - it expired at midnight on Monday - will be ATOL-protected.

ATOL is the scheme which protects customers from losing their money if a company stops trading so these customers should be entitled to refunds.

If you are overseas and due to fly back from October 16, the right to get a flight home is not automatic and what happens next depends on whether you have ATOL protection.

Those who booked flights directly with Monarch Airlines on or after 15 December a year ago will not be ATOL protected and will not be able to claim a refund from the CAA. Arrangements for refunds to be made as soon as possible to these United Kingdom customers.

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