GameStop halts used-games subscription service

Delia Watkins
November 15, 2017

If you already have signed up for PowerPass, a GameStop spokersperson told Kotaku that you can bring your pass and rented video game in for a full refund, and you'll be allowed to select a free used game.

Since then, GameStop itself has confirmed the delay, saying that it has made a decision to "temporarily pause" the PowerPass service due to "a few program limitations we have identified". We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service. At the end of each 6-month subscription, you get to choose one used game to keep as your own.

Customers looking forward to the rollout of GameStop's new game rental program, PowerPass, will have to press pause on those plans.

While the company didn't go into details about what those "program limitations" are, the sources say it could be due to an antiquated company computer network that isn't able to handle the program effectively.

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GameStop's entrance into the game-rental market comes amid the company's continued financial difficulties. It was a decent way to incentivize going to GameStop rather than just downloading all of your games.

If you purchased a PowerPass during the program's soft-launch, you'll be compensated. However, by not announcing a reinstatement date for PowerPass (and by being ambiguous about why it was paused in the first place), GameStop has raised a few red flags.

It's unclear why GameStop has made a decision to do this but some store employees suggest that limitations related to the company's old computers likely caused this. According to GameStop's spokesperson, the company ran into several issues with the program in testing it for launch.

GameSpot did do a soft launch of its PowerPass service.

Other reports by PlayStation Move reviews

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