Customs processing outage delays worldwide travelers

Jon Howard
January 2, 2018

"At this time, there is no indication the service disruption was malicious in nature".

The disruption happened at several airports beginning at 6:30 p.m. and was resolved at around 8:30 p.m., according to a release from Customs. "Travelers at some ports of entry experienced longer than usual wait times as CBP officers processed travellers as quickly as possible while maintaining the highest levels of security".

On the first day of the new year, long lines of passengers entering the United States halted at worldwide airports in New York, Florida, Texas and California.

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Customs officers still had security to national security databases, Garbis said. Line is a few 100 deep. Many airlines use ancient reservation systems, and even new ones like the Amadeus Altea system can go down, causing airport chaos. "Happy New Year!" said Jessica Yang, a program manager at Microsoft, in a Twitter post.

During the outage, "alternative procedures" were used to process worldwide passengers, according to the agency.

A similar computer breakdown at U.S. airports happened a year ago. DFW International was one of the airports affected. It wasn't just a problem at JFK, a similar scene unfolded at Miami International Airport.

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