Twitter wants to allow everyone to get the blue tick of verification

Jon Howard
March 10, 2018

The idea is to do it in a way that is scalable where Twitter is not the one to judge credibility and users can verify more facts about themselves.

Dorsey didn't go into details as to what the new verification process may be, though it's possible the company could adopt a system similar to other tech giants like Airbnb, which requires users to provide a Facebook profile, phone number, email address or government-issued ID in order to become verified. By withholding verification under some arbitrary measure of "importance", Twitter implied that verified users were important.

Twitter may soon roll out a way for all of its users to verify their accounts. In the wake of the uproar, Twitter temporarily suspended the verification program.

Starting in 2016, Twitter opened up the verification process to allow any person to request verified status-but did not guarantee the blue check mark would be provided simply for applying. "And we failed by not doing anything about it".

According to Dorsey, the problem stems from confusion as to what the verification tick actually means.

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After closing down its verification program previous year, Twitter seems to be working on redefining what exactly that blue check mark means. The head of product health said that the blue verification check-mark was created to address identity, but it came to mean "credibility" and was perceived, incorrectly, to mean that users with the check-mark were somehow supported by the site - that Twitter "stood behind" them and their views.

During Thursday's Q&A, company officials said they were rethinking the "context" around every Twitter users' profile, like who they are, and their history on Twitter.

Twitter Verification - what does it mean, and how do you get verified?

In a statement to The Verge, Twitter director of product David Gasca indicated that "The main problem is, we use [the checkmark] to mean identity". In November, the accounts of several far-right personalities had their blue check marks removed for violations of Twitter's hate speech policy. "All the while, it has to demonstrate its commitment to upholding free speech, while also limiting hate speech".

Hence, before Twitter starts the verification process again, it has to clarify what the verified symbol means.

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